Refund policy

 

Damaged items

If your item arrives damaged, please submit a damage report within 48 hours of delivery. Reports received later may affect our ability to file a claim with the carrier. Please keep the item, the outer box, the shipping label and all internal packaging until the case has been resolved.

Please include your order number, a brief description of the damage, and clear photos of the item, the shipping box and all packaging materials. Please keep the item and all packaging until the case has been resolved.

We will contact the shipping carrier, submit a damage claim and keep you informed  about the next steps.

Vintage wear, age-related marks and imperfections that are clearly shown or described on the product page are not considered shipping damage.

 

Returns

We want you to be happy with your purchase.

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be returned in the same condition as received and in its original packaging where possible.

As our products are vintage, pre-owned and often unique, signs of age and wear may be present. These details are part of the item’s character and are described and photographed as clearly as possible on the product page.

Return shipping costs are paid by the customer unless the item arrives damaged or differs significantly from the description.

To request a return, Please submit a return request before sending the item back.

Once we receive and inspect the returned item, we will notify you. Approved refunds are issued to the original payment method.

Original shipping costs are non-refundable unless the item is damaged or incorrectly described.